WHAT DOES TRUSTPAY STAND FOR?
Trust Pay Policy ensures assured seller (vmaxo ) refund / replacement to you on specific products when you return / seek replacement (within 7 calendar days from delivery). You shall also be eligible for refund upon successful cancellation of the product prior to delivery.
The products will be eligible for return / refund / replacement if specifically provided for in the Product detail Page.
RULES FOR ACCEPTING SHIPMENTS
Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If the package is damaged or tampered, we request you to refuse delivery. We assure refund upon such refused delivery or non-delivery. If in case you choose to accept the product, you shall do it at your own risk.
The products for which installation is provided for, (Eg. television, washing machine, air-conditioner etc.) should not be opened by yourself, nor its packaging be opened or tampered with. Authorised personnel shall help in unboxing and installation of the product. In case, you choose to unbox the product or try installing the same, you shall do it at your own risk.
RULES FOR RETURN & REPLACEMENT
The Return process - Online Return/Exchange—You can return or exchange an item online at vmaxo.com by following the below steps.
- Log in to the 'My Account' section at vmaxo.com
- Open my order history and select cancelled
- Follow the steps and fill in the required information to complete the process.
To return or exchange an item now, click here.
Need to return – Few points to remember
- Returns/exchange request need to be within 7 days of the delivery of product
- Please fill the returns form for easy processing of refunds
- All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted.
- Shipping Charges shall be non-refundable.
- In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snap shot at firstname.lastname@example.org
- If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.
- Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
- Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
- In case of orders where reverse pick-up may not apply, customers can self-ship the items to vmaxo.com. In this case, an amount of Rs. 100 will be reimbursed in the customer’s account towards shipping costs in the form of a coupon code. This will be done post the quality check of all the received items.
Non-returnable categories- Following product categories fall under "No Return/Exchange" unless there is an inherent damage/quality issue at the time of delivery due to a miss from our quality team.
- Clothing Freebies
- Baby Care Supply
- Beauty and Grooming
- Gift Cards
- Food and Nutrition
- Perfumes & Deodorants
- Personal Hygiene
- Any freebies & Other Consumables
How do you return?
- Reverse pick up from your shipping address:Our reverse pick-up facility is currently available only in select locations, which fall under the service network of our courier partners.
- Self-ship:In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department. For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.
Shipping Address for self-ship product/s:-
- Domjur road, Belkulai,
India – 711322.
- Returns are subject to verification and checks in order to determine the legitimacy of complaint/return. During pick-up, your product shall be checked for the following conditions:
|Correctness||IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should not be removed and clearly visible.|
|Completeness||All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies, warranty/guarantee cards and combos (if any) should be present.|
|Non Usage||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).|
|Non-damage (Product)||The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.|
|Non-damage (Packaging)||Product's original packaging/ brand box should be undamaged.|
- Products may be rejected for return if they are not returned as per the conditions mentioned above. Products may also be rejected for return (for refund or replacement) if sent directly to the Seller by you without our approval for the same, in which case you waive any and all claims against Vmaxo.
- If the product received does not pass the verification and checks, the product shall be shipped back to you.
- Refund/replacement shall be issued to you only after the product is received and verification of the same.
- Replacement is subject to availability of the product (size, colour, etc.) and is limited to one request.
- In case the replacement product is out of stock, a refund shall be initiated.
- If the price of the replacement product is lower than the amount paid by you originally, a partial refund will be issued to you provided.
- Products with passwords/locks should be returned unlocked/disabled.
- Products that store personal information should be returned after deleting all personal information. Vmaxo shall not be responsible in any manner for any misuse or usage of such information.
- Products sold as combos/sets cannot be replaced or returned individually.
- Products should be carefully packaged so that there is no damage during transit.
- Vmaxo shall not be responsible for the products returned by mistake. In circumstances where a product not belonging to the Seller or transacted through Vmaxo is returned by mistake, Vmaxo or the Seller shall not be accountable for misplacement or replacement of the product and shall not responsible for its delivery back to the you. You waive any and all claims against Vmaxo in this regard.
- MODE OF PAYMENT FOR REFUND
- We will initiate refund to the following modes:
|Payment mode||Refund mode options|
|Credit card/ Debit card/ Prepaid Payment Instrument eg. Wallets||Credit card/ Debit card/ Prepaid Payment Instrument eg. Wallets|
|Bank Account through net banking||Bank account through net banking|
|Cash on Delivery*||NEFT to Bank account|
- We may request for information/documents to verify your credentials before initiating the refund.
- If the payment mode has expired or is no longer valid, we will refund you through one of the modes mentioned above as agreed by you.
- All refunds shall be made in Indian Rupees only.
REPEATED RETURN REQUESTS
- We reserve a right to impose such charges as is necessary to reimburse the expense of delivery and pick-up if we observe that you have a transactional history of repeated returns.
- We also reserve a right to make the products ineligible for return or refund or replacement, if we observe a transactional history of repeated returns.
- We may also notify that the facility of pickup for returns from you has been withdrawn, in which case, you will have to bear your own expense and logistics to return the product back to the Seller.
- The liability and risk of such returns shall be on you to establish your claim for return. Refund for returned products or replacement shall only be initiated if they pass through conditions mentioned above. If the product received fails to pass through the verification and checks, the product shall be shipped back to you, for which you shall have to bear the expense.